Troubleshooting - Documentation

Something isn’t working as expected? Pick the category that matches your problem: each link takes you to the documentation page covering the relevant configuration.

Where is the problem?

Problem	Where to look
My agent answers poorly or behaves unexpectedly	Writing and Optimizing prompts, General Configuration
My agent can’t find a piece of information	Database (RAG), Agent database
My agent misunderstands what the caller says	Voice Recognition
Calls don’t reach my agent	Incoming calls, Phone Numbers, Agent telephony
Call transfers or outbound calls fail	Outbound Calls and Call Transfers
An action isn’t executed during the call	During the call, Workflow during the Call
An outbound campaign doesn’t start	Campaigns
Data isn’t extracted or a call is misclassified	Data Extraction, Classification
An integration, connector or webhook isn’t working	Webhook, Connections, Connectors
The dashboard numbers look off	Dashboard
The chatbot doesn’t show on my website	Chatbot configuration, Chatbot integration
I have a question about my account or consumption	Consumption, Users

Agent and knowledge

Prompt

Write a high-performance prompt

Templating

Variables and Jinja rendering

Database (RAG)

Indexed documents and web pages

Configuration history

Restore a previous version

Calls and telephony

Incoming calls

Connect a number to your agent

Outbound calls and transfers

Plug into your telephony

Phone numbers

Numbers on your account

Failover

Continuity on pre-call errors

Call Details

Transcript and extracted data

Campaigns

Contacts, windows and attempts

Actions, integrations and API

Actions

Before, during and after the call

Webhook

Notification when a call ends

Connections

Secure exchange with your tools

API

Integrate agents into your apps

Account and administration

Consumption

Track your consumption

Users

Back office access

Customer Settings

Default account preferences

Profile

Personal info and settings

Before contacting support

Many problems can be narrowed down in four steps:

Run a new test

Check whether the problem still occurs.

Check the agent and number

Make sure you are using the right agent and the right phone number.

Open the call dashboard

Check that the call appears in the call dashboard, then open its details: transcript, status and extracted data.

Identify the last change

Did the problem appear after a specific change? The configuration history lets you compare and restore an earlier version.

Help us help you faster

Open a request from the Volubile support center: just fill in a form. The more complete your request, the faster we can investigate and fix the problem.

Your agent works, but could be better?

Unexpected behavior isn’t always a technical error. Sometimes you just need to refine the prompt, the database or an action. See Writing and Optimizing for concrete recommendations.

​Where is the problem?

​Agent and knowledge