Incoming Calls
The Volubile platform allows you to integrate our AI voice agents into your existing phone infrastructure to manage your incoming calls. This page presents the different integration methods available.
Integration Options
Call Forwarding Setup
This simple yet effective method allows you to quickly redirect your calls to our voice agents.
- Dedicated Number — Volubile provides you with a unique number dedicated to your organization
- Redirection Setup — You configure your existing phone systems to forward incoming calls to this number
- Automated Handling — Our AI voice agents handle all redirected calls according to the configured scenarios
This option may incur additional costs associated with call forwarding from your phone infrastructure. These fees vary depending on your current phone provider.
Call Forwarding Setup
This simple yet effective method allows you to quickly redirect your calls to our voice agents.
- Dedicated Number — Volubile provides you with a unique number dedicated to your organization
- Redirection Setup — You configure your existing phone systems to forward incoming calls to this number
- Automated Handling — Our AI voice agents handle all redirected calls according to the configured scenarios
This option may incur additional costs associated with call forwarding from your phone infrastructure. These fees vary depending on your current phone provider.
SIP Trunking Setup
This advanced method offers deeper integration and optimal performance for professional environments.
- Prerequisites — Ensure that the “SIP Trunk” feature is enabled on your Volubile account
- Connection Settings — Access the SIP credentials in the administration interface:
You can configure an authentication method:
- Connection Information:
In the telephony configuration section of your agent, you will find the essential information to establish the connection with your phone infrastructure.
The following parameters are required for configuring your SIP connection:
-
SIP Server Address: The FQDN of our SIP server that your system must connect to
Example: volubile-efe2e38.sip-eu.vonage.com -
Agent FQDN Identifier: The unique identifier used to authenticate your agent upon connection
Example: 5389079
- Client Configuration — In your phone infrastructure:
- Configure the authentication on the SIP trunk according to the chosen method (IP or credentials)
- Set up the forwarding of incoming calls to our SIP server