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Standard Outbound Call

Numbers are assigned by the Volubile team. If you need additional numbers for your agents, please contact Volubile technical support.

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SIP Integration

1

Configure the SIP Server

Provide your SIP server configuration in the SIP Connection Settings.When creating a new SIP connection, you will need to provide the following information:
  • Connection Name: Unique identifier for your SIP connection
  • Destination Number Format: Select the appropriate format (default: +E.164)
  • Protocol: Select TLS and/or SRTP according to your security needs
  • Routing Method: Choose between Sequential or Round-Robin
  • FQDN: Add one or more fully qualified domain names for your SIP server
  • Authentication Type: Select Tech Prefix or Token
  • Tech Prefix: If this method is selected, specify a 4-digit prefix that will be added to the destination number
  • SIP Headers: Add custom SIP headers in the format “X-[Name]” and their corresponding values
2

Link the Agent

Go to the agent configuration page or the agent transfer action and link the previously created SIP connection.

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Volubile IP Whitelist

To allow our platform to communicate with your SIP infrastructure, you must authorize the following IP addresses on your SIP trunking platform, depending on your region:
  • 216.147.0.1
  • 216.147.0.2
  • 216.147.1.1
  • 216.147.1.2
  • 216.147.2.1
  • 216.147.2.2
  • 216.147.3.1
  • 216.147.3.2
  • 216.147.4.1
  • 216.147.4.2
  • 216.147.5.1
  • 216.147.5.2
The following port ranges apply to the SIP signaling you will exchange with Volubile: UDP on port 5060 and TLS on port 5061.

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More Information

RTP/Media Ports10000 - 50000
Intermediate Certificate AuthoritiesDigiCert TLS RSA SHA256 2020 CA1
Root Certificate AuthoritiesDigiCert Global Root CA