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March 12th 2026

🚀 New Features

ElevenLabs V3 voice model integration

Your agents’ voices just got a major upgrade. With the ElevenLabs V3 model, speech synthesis is now noticeably more natural: smoother intonation, richer expressiveness, and the ability to convey emotions that match the tone of the conversation.
  • Warmer, less robotic voices for a better voice experience
  • The agent adapts its tone as the conversation evolves
  • Compatible with ElevenLabs voices you’ve already configured
➡️ Try the new model from the Language & Pronunciation tab in your agent’s configuration.

New AI assistant to answer your platform questions

You now have access to a new AI assistant directly within the platform, connected to our documentation. The assistant answers your questions about using the platform, guides you through agent configuration, and handles technical questions, without leaving the interface.➡️ Access the assistant from the icon at the bottom right of your interface.

🔧 Improvements

  • Following standard agents, you can now also test your Truepath agents in writing directly from the platform, without making a phone call. Simulate conversations and validate your scenarios in seconds from the Test button on your agent.
  • A new Advanced Settings section has been added to the agent configuration, providing clearer navigation by decluttering the main interface.

🐞 Bug Fixes

  • Fixed a display issue with the preview button in the agent configuration.
  • Fixed incorrect minute consumption figures shown per agent.
  • Phone numbers using the 00 prefix (instead of +) are now correctly accepted as valid.
February 26th 2026

🚀 New Features

Discover our new AI Assistant

Creating and iterating on prompts can be complex and time-consuming. With our new AI assistant, you now get support at every step to design, improve, and refine your prompts faster and with greater confidence.
The assistant guides you in both Standard mode and TruePath mode, offering contextual suggestions, clarity improvements, and optimizations tailored to your goals.
This new feature allows you to:
  • Create more effective prompts, even without advanced expertise
  • Modify and iterate faster, with greater safety
➡️ Get started now with the AI Assistant in the prompt editor.

Introduction of the Role-Based User Manager for enhanced access control

Until now, any team member could modify critical settings. With the new Role-Based User Manager (RBAC), you can now precisely control who can do what within your organization. Assign clear access levels based on each member’s responsibilities:
  • Admin — Full access, including billing and user management
  • Editor — Agent creation and testing, analytics, and settings management
  • Viewer — Read-only access, without modifications or sensitive data access
This feature allows you to:
  • Protect sensitive configurations
  • Manage permissions at scale
  • Ensure safer collaboration across your teams
➡️ Assign roles now from the User Management page.

🔧 Improvements

New global call list

For a smoother experience, the Contacts page has been replaced by Calls, a global call list that can be filtered by agent.

Expandable and collapsible sidebar

The sidebar can now be expanded or collapsed based on your needs. Gain more workspace on your interface and adapt the environment to your preferred workflow.

Fully public documentation

All Volubile documentation is now publicly accessible at docs.volubile.ai.
Easily share resources with your teams or partners — no authentication required.

🐞 Bug Fixes

  • Fixed an issue preventing the display of statistics when using the “Today” filter.
  • Restored the toolbar when editing prompts on Chrome and Safari.
February 16th, 2026

🚀 New Features

Introduction of a configuration diff between agent versions

It is now much easier for your teams to understand exactly what has changed from one update to the next.
  • Each modification to the agent’s prompts is clearly highlighted, making it possible to quickly identify the adjustments made and their potential impact on the agent’s behavior.
  • In addition, displaying who made each change provides full transparency and enhanced traceability.
This improves operational oversight, reduces the risk of errors, and speeds up resolution when unexpected agent behavior occurs.

🔧 Improvements

Display of data hosting location per voice provider

To strengthen transparency and support your compliance requirements, we now display the data hosting location for each voice provider.

Support for phone number searches with spaces

To make it easier to navigate your call history, search now supports phone numbers containing spaces, as they are often formatted in internal tools or phone directories.This allows your teams to find calls much faster, even when the number is not entered in a strict format. This small daily improvement enhances usability and reduces friction in call management.

🐞 Bug Fixes

  • Investigation and fix of call start delays occurring after the first interaction.
January 21st, 2026

🚀 New Features

Configuration history & versioning

A new module now lets you access all past versions of your agent configurations and restore any of them with a single click. The goal: secure deployments, simplify rollbacks, and reduce risks when making sensitive changes.

New parameter for outbound agents

It is now possible—upon request—to configure the delay before the agent starts speaking if the interlocutor remains silent. This delay was previously fixed at 5 seconds. If you wish to modify it for your agents, please contact support.

Add dynamic filters to segment calls

You can now create filters based on the context of each call, allowing you to automatically categorize interactions according to your own criteria (for example: by store, branch, region, brand…).If a single agent handles multiple entities or environments, dynamic filters allow you to:
  • instantly identify where each call originates
  • analyze your performance by segment

🔧 Improvements

Extractors & Classifiers available in the agent API

Analytical components used by Volubile — extractors and classifiers — are now exposed through the Agent API, enabling better observability and more automation possibilities.

Improved traceability with SIP User‑to‑User Header Support

Volubile now supports the User‑to‑User SIP standard, enabling call information to be transmitted across telephony services, including external operators. This unlocks new use cases such as automatically passing information during pre‑call or call transfers.

🐞 Bug Fixes

Fixed an issue that prevented interrupting a call transfer when the maximum ringing duration was reached. If the transfer doesn’t pick up within the configured timeframe, the call now correctly returns to the agent.