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February 16th 2026

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🚀 New Features

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Introduction of a configuration diff between agent versions

It is now much easier for your teams to understand exactly what has changed from one update to the next.
  • Each modification to the agent’s prompts is clearly highlighted, making it possible to quickly identify the adjustments made and their potential impact on the agent’s behavior.
  • In addition, displaying who made each change provides full transparency and enhanced traceability.
This improves operational oversight, reduces the risk of errors, and speeds up resolution when unexpected agent behavior occurs.

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🔧 Improvements

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Display of data hosting location per voice provider

To strengthen transparency and support your compliance requirements, we now display the data hosting location for each voice provider.

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Support for phone number searches with spaces

To make it easier to navigate your call history, search now supports phone numbers containing spaces, as they are often formatted in internal tools or phone directories.This allows your teams to find calls much faster, even when the number is not entered in a strict format. This small daily improvement enhances usability and reduces friction in call management.

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🐞 Bug Fixes

  • Investigation and fix of call start delays occurring after the first interaction.
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January 21st 2026

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🚀 New Features

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Configuration history & versioning

A new module now lets you access all past versions of your agent configurations and restore any of them with a single click. The goal: secure deployments, simplify rollbacks, and reduce risks when making sensitive changes.

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New parameter for outbound agents

It is now possible—upon request—to configure the delay before the agent starts speaking if the interlocutor remains silent. This delay was previously fixed at 5 seconds. If you wish to modify it for your agents, please contact support.

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Add dynamic filters to segment calls

You can now create filters based on the context of each call, allowing you to automatically categorize interactions according to your own criteria (for example: by store, branch, region, brand…).If a single agent handles multiple entities or environments, dynamic filters allow you to:
  • instantly identify where each call originates
  • analyze your performance by segment

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🔧 Improvements

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Extractors & Classifiers available in the agent API

Analytical components used by Volubile — extractors and classifiers — are now exposed through the Agent API, enabling better observability and more automation possibilities.

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Improved traceability with SIP User‑to‑User Header Support

Volubile now supports the User‑to‑User SIP standard, enabling call information to be transmitted across telephony services, including external operators. This unlocks new use cases such as automatically passing information during pre‑call or call transfers.

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🐞 Bug Fixes

Fixed an issue that prevented interrupting a call transfer when the maximum ringing duration was reached. If the transfer doesn’t pick up within the configured timeframe, the call now correctly returns to the agent.