Campaigns

Campaign List

The dashboard centralizes the management of all your active and completed campaigns.

Column	Description
Campaign Name	Unique identifier for your campaign
Start Date	Activation date of the campaign
Remaining Calls	Number of calls still to execute
Status	Current state: `In Progress`, `Paused`, or `Completed`

To access the detailed interface of a specific campaign, simply click on the corresponding row.

Creating a Campaign

To set up a new campaign, click on the New Campaign button located at the top right of the interface.

1. General Info
2. Orchestration
3. Follow-ups
4. Import
5. Validation

Parameter	Description
Campaign Name	Unique identifier within your organization
Outbound Agent	Agent configured for outbound calls associated with a compatible line

To configure your agents and phone lines, refer to the Telephony section of the documentation.

Parameter	Description
Start Date	Activation date for calls
Active Days	Days of the week allowed
Excluded Dates	Specific days to exclude (holidays, leave, etc.)
Time Slots	Up to 2 time slots per day
Daily Volume	Number of calls per day (25 to 1,000)

Campaign time slots are strictly limited to the legal prospecting windows: 10 AM – 1 PM and 2 PM – 8 PM.

Be sure to systematically exclude all holidays in the Excluded Dates section to comply with regulations in your calling areas.

Parameter	Description
Max Follow-ups	Number of additional attempts
Delay Between Follow-ups	Time interval in hours
Conditions	Filtering by call status or qualification

The system integrates smart logic for managing callbacks: if a prospect calls you back following an initial attempt, they will automatically be excluded from the follow-up cycle.

For more information on statuses and qualifications, refer to the Calls and Classification sections.

Allowed File

Specification	Description
Accepted Format	`.xlsx` file (max. 5 MB)
Required Structure	See table below

File Format

Column	Type	Required	Description
`Phone`	Text	Yes	E.164 format (e.g., `+33612345678`)
`Firstname`	Text	No	Contact’s first name
`Lastname`	Text	No	Contact’s last name

Download our standardized import templateto facilitate the preparation of your data.

Import the file

Status	Description
Success	Contact correctly formatted and validated
Error	Entry rejected (duplicate, incorrect format, or missing required field)

The E.164 format starts with the ”+” character followed by the country code and national number without spaces or special characters.

Campaign Details

The detailed interface provides a comprehensive view of the performance, communications made, and scheduled actions for each campaign.

General Information

This section presents the fundamental parameters of your campaign:

Launch dates and exclusion periods
Configured time slots and active days
Daily volume and maximum number of attempts
Counter of remaining calls to be made
Parameters for additional attempts

Activity & Statistics

Visualize and analyze your campaign’s performance with:

Interactive daily activity chart
Total and average call duration indicators
Detailed segmentation by status and qualification

Call History

This table presents the complete history of communications made:

Column	Description
Agent	Identifier of the agent who made the call
Number	Contacted phone number
Date	Timestamp of the communication
Duration	Conversation time
Status	Result of the call
Qualifier	Qualitative classification (if configured)

Scheduled Calls

This section displays upcoming planned communications:

Column	Description
Number	Phone number to contact
Context	Associated contextual data
Scheduled at	Precise time schedule
Status	Current state of the task

In the absence of scheduled calls, a visual indicator signals that the queue is empty.

The context menu allows you to effectively manage your campaign:

Action	Description
Suspend Campaign	Temporarily suspends the call operations
Resume Campaign	Reactivates a previously paused campaign
Cancel Campaign	Permanently halts all operations
Modify Campaign	Opens the configuration form for modifications

A canceled campaign cannot be reactivated later.

A paused campaign retains its entire call queue and can be resumed at any time.

Export Call Data

You have the option to export your campaign calls data in .xlsx format by clicking the download button in the top right corner of the campaign call lists.

Data export is limited to 30,000 rows. Use filters to narrow down your request.

Getting Started

Product discovery

Telephony

Integrations

Campaign List