Skip to main content

​
Overview of the Interface

​
Call Statuses

A status is associated with each call based on the progression of the call.

Dashboard

For more information on call statuses

​
Call Categories

The Volubile system automatically categorizes each call based on the call categories configured by the user.
Call categories are specific to each agent (they are not necessarily shared across all your agents), so the Category column and the category filter are only displayed when an agent is selected in the All agents dropdown at the top of the table. When all agents are displayed, these elements are hidden.

Call categories

For more information on call categories

​
Tags

Users have the option to configure tags that they can manually associate with calls to facilitate tracking.

Tags

For more information on tags

​
Call Context

It is possible to inject context into the call. If it exists, it can be viewed in this column.

Context

For more information on call contexts

​
Call Details

Click on a row in the table to open the call details. You will find all the information associated with this call (status, duration, category, tags, context, etc.).

​
Search and Filtering Features

Use the search bar in the top right corner to quickly find specific calls.
You can search for calls by phone number or by identifier. The identifier can be found on the call page.

​
Export Call Data

You have the option to export call data in .xlsx format by clicking the download button in the top right corner of the table.
Data export is limited to 30,000 rows. Use filters to narrow down your request.

​
Billing

When a gray banner is visible in front of the call, it means that it will not be billed. There are two possible reasons:
  • The agent’s interlocutor is a user of the same account
  • A Volubile administrator manually disabled billing on this call

Billing

For more information on call billing