Overview of the Interface
| Column | Description |
|---|---|
| Number | Phone number of the caller or recipient |
| Date | Date and time of the call |
| Duration | Total duration of the call |
| Status | Current status of the call |
| Qualifier | Classification of the call |
| Tags | Labels associated with the call |
| Context | Context of the call |
Call Statuses
A status is associated with each call based on the progression of the call.Dashboard
For more information on call statuses
Call Classification
The Volubile system automatically classifies each call based on classifiers configured by the user.Classification
For more information on classifiers
Tags
Users have the option to configure tags that they can manually associate with calls to facilitate tracking.Tags
For more information on tags
Call Context
It is possible to inject context into the call. If it exists, it can be viewed in this column.Context
For more information on call contexts
Search and Filtering Features
- Quick Search
- Advanced Filters
Use the search bar in the top right corner to quickly find specific calls.
Export Call Data
You have the option to export call data in.xlsx format by clicking the download button in the top right corner of the table.
Billing
- The agent’s interlocutor is a user of the same account
- A Volubile administrator manually disabled billing on this call
Billing
For more information on call billing