Call Dashboard - Documentation

Overview of the Interface

Column	Description
Number	Phone number of the caller or recipient
Date	Date and time of the call
Duration	Total duration of the call
Status	Current status of the call
Qualifier	Classification of the call
Tags	Labels associated with the call
Context	Context of the call

A status is associated with each call based on the progression of the call.

For more information on call statuses

The Volubile system automatically classifies each call based on classifiers configured by the user.

For more information on classifiers

For more information on call contexts

Use the search bar in the top right corner to quickly find specific calls.

You can search for calls by phone number or by identifier. The identifier can be found on the call page.

You have the option to export call data in .xlsx format by clicking the download button in the top right corner of the table.

Data export is limited to 30,000 rows. Use filters to narrow down your request.

When a gray banner is visible in front of the call, it means that it will not be billed. There are two possible reasons:

For more information on call billing

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