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Accessing the Configuration Settings

To access the complete configuration interface of an agent, locate the gear icon next to the agent’s name in the detailed view. This interface will allow you to customize all available settings to optimize your agent’s performance.
Access to the configuration settings of a Volubile agent

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Agent Configuration

The general configuration of your agent determines its fundamental behavior and interaction capabilities. This page details the various parameters available to customize your Volubile agent.

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General Information

This section groups the identification and location parameters of your agent.
General information interface of the agent

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Identifier (ID)

The unique identifier of your agent is automatically generated by the system upon the agent’s creation.
The identifier can be copied via the copy icon located to the right of the field for easy use in other contexts, including during API integration.

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Agent Name

Define a name for your agent. This name will be used in the administration interface and can reflect the role or service associated with the agent. 
Example: "Technical Support", "Customer Service", "Appointment Scheduling"

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Time Zone

Select the time zone in which your agent will operate. This setting is essential for the conditional activation of actions based on the time.
By default, the value used is the time zone configured in the client account settings.

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Language for Summaries and Extractors

Choose the language that will be used to generate call summaries and information extracted from conversations.
By default, the value used is the language configured in the client account settings.

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Data Source (RAG)

Select the data source that will feed your agent’s knowledge base to improve its contextual relevance through Retrieval Augmented Generation (RAG).
Retrieval Augmented Generation (RAG) is a technique that allows your agent to access specific information stored in an external knowledge base to enrich its responses with accurate and contextual data.

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Background Audio

This section allows you to configure ambient background sounds that will be played during conversations to enhance the caller’s experience and create a more natural interaction environment.
The volume level can be manually adjusted to ensure optimal balance with the agent’s voice.

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Ringback Tone (Inbound Agent Only)

Enable or disable the ring tone for incoming calls. When this option is enabled, the caller will hear a ringing sound before the agent answers the call; otherwise, the agent will answer the call instantly.

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Default Response Message

This section allows you to define how your agent will react in case it cannot process a call.
Interface for configuring the error message
Customize the voice message that your agent will automatically deliver when a configuration error prevents the call from being handled. This message will be used as a response to inform the caller of the temporary unavailability of the service.
Ensure that this message is clear, professional, and provides an alternative to the caller if possible (for example, to call back later or contact another service).
Example: "Hello, we are sorry but our voice service is temporarily unavailable.
Please try again later or contact our team at [alternative number].
We thank you for your understanding."

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Agent Pairing

The pairing feature allows you to link an outbound agent to an inbound agent, thereby giving the recipients of your campaigns the option to call your service back using the number used to place the calls.
Interface for configuring agent pairing
Telecommunication regulations require, in certain jurisdictions, that a callback option be provided for any number used in the context of commercial solicitation operations. Please ensure that your configuration complies with the legal requirements in the territories where you operate.