Accessing the Configuration Settings
To access the complete configuration interface of an agent, locate the gear icon next to the agent’s name in the detailed view. This interface will allow you to customize all available settings to optimize your agent’s performance.
Agent Configuration
The general configuration of your agent determines its fundamental behavior and interaction capabilities. This page details the various parameters available to customize your Volubile agent.
This section groups the identification and location parameters of your agent.
Identifier (ID)
The unique identifier of your agent is automatically generated by the system upon the agent’s creation.
The identifier can be copied via the copy icon located to the right of the field for easy use in other contexts, including during API integration.
Agent Name
Define a name for your agent. This name will be used in the administration interface and can reflect the role or service associated with the agent.
Time Zone
Select the time zone in which your agent will operate. This setting is essential for the conditional activation of actions based on the time.
By default, the value used is the time zone configured in the client account settings.
Language for Summaries and Extractors
Choose the language that will be used to generate call summaries and information extracted from conversations.
By default, the value used is the language configured in the client account settings.
Background Audio
This section allows you to configure ambient background sounds that will be played during conversations to enhance the caller’s experience and create a more natural interaction environment.
The volume level can be manually adjusted to ensure optimal balance with the agent’s voice.
Ringback Tone (Inbound Agent Only)
Enable or disable the ring tone for incoming calls. When this option is enabled, the caller will hear a ringing sound before the agent answers the call; otherwise, the agent will answer the call instantly.
Default Response Message
This section allows you to define how your agent will react in case it cannot process a call.
Customize the voice message that your agent will automatically deliver when a configuration error prevents the call from being handled. This message will be used as a response to inform the caller of the temporary unavailability of the service.
Ensure that this message is clear, professional, and provides an alternative to the caller if possible (for example, to call back later or contact another service).
Agent Pairing
The pairing feature allows you to link an outbound agent to an inbound agent, thereby giving the recipients of your campaigns the option to call your service back using the number used to place the calls.
Telecommunication regulations require, in certain jurisdictions, that a callback option be provided for any number used in the context of commercial solicitation operations. Please ensure that your configuration complies with the legal requirements in the territories where you operate.
