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The core settings of a Volubile agent are grouped in the Advanced settings section of the agent configuration. It contains four sections: General, Telephony, Dynamic filters, and Danger zone.

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Access the advanced settings

1

Open the agent

In the agent list, click the agent you want to configure. Its configuration page opens on the Configuration tab.
2

Expand the advanced settings

In the side menu, click Advanced settings to display its sections.
3

Choose a section

Select General, Telephony, Dynamic filters, or Danger zone to access its content.
The agent only uses your changes once you save them with Save and then put them live with Publish. Until the agent is published, its status remains Draft. Each save creates a version you can review from the configuration history.

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General

The General configuration section groups the agent’s basic settings.

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Identifier

The agent’s unique identifier is generated automatically when the agent is created. Copy it with the copy icon to the right of the agent’s name at the top of the page.
You need the identifier to reference the agent in an API integration.

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Agent name

The name displayed in the interface and in reports. It can reflect the role or service associated with the agent.

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Description

An internal description of the agent, visible only to your team. Use it to note the agent’s role, or the client or service it belongs to.

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Time zone

The time zone used for timestamps and scheduling, including the time-based activation of actions. By default, the agent uses the time zone defined in the account settings.

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Language for summaries and extractors

The language used to generate call summaries and the data extracted from conversations. By default, the agent uses the language defined in the account settings.

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Agent mode

This switch toggles the agent between Standard mode, where the behavior is defined by a single prompt, and TruePath mode, where it is defined by a flow of nodes. To choose between the two modes, see the agents introduction.

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Agent pairing

Pairing links an outbound agent to an inbound agent. Recipients of your campaigns can then call your service back on the number used to call them. This setting appears on an outbound agent:
  1. In Linked inbound agent, select the inbound agent that will handle callbacks.
  2. Click Update.
In some jurisdictions, commercial solicitation regulations require a callback option for any number used in calling campaigns. Make sure your configuration complies with the rules in the territories where you operate.

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Telephony

The Telephony section connects the agent to a phone number or a SIP connection.
  • Numbers: link or unlink a phone number to the agent.
  • SIP: connect the agent to a SIP connection, or open your SIP trunk management from the link shown in the section.
When no number or SIP connection is available, the section displays a link to manage your numbers. For details on each connection method, see the Telephony page.

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Dynamic filters

Dynamic filters rely on the context or on the monitored variables of conversations. Click Add a filter to create one.

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Danger zone

The danger zone groups critical actions that can affect the agent’s availability. Each action shows its current state (for example Disabled) and a button to change it.

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Airplane mode

Immediately disables the agent. While airplane mode is on, no call is handled.
Airplane mode takes effect immediately and no call is handled while it stays on. Use it to shut down an agent in an emergency, for example when you spot a configuration error in production.

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Manage conversation recording

Turns on audio recording of conversations. When recording is off, calls can no longer be replayed, as described in call details.

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Archive the agent

Archives the agent: it becomes inaccessible and its associated phone number is removed. This action is reversible.
Archiving the agent releases its phone number. After you restore the agent, check that it is linked to a number again in the Telephony section.