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Standard Mode
The standard mode is the most straightforward approach to deploying a conversational agent. In this configuration:
Simplified Operation
- Centralized Configuration: The entire behavior of the agent is defined in a single text prompt.
- Linear Logic: The agent follows a smooth conversational approach without predefined branches.
- Generalist Intelligence: The AI automatically manages transitions and responses based on context.
Recommended Use Cases
- Simple phone greetings with basic transfers.
- Automated FAQs with direct answers.
- Straightforward appointment scheduling.
- General inquiry agents.
- Rapid prototypes and proof of concept testing.
Advantages of Standard Mode
- Quick and intuitive implementation.
- Simplified maintenance.
- Natural conversational flexibility.
- Ideal for linear use cases.
TruePath Mode
TruePath represents the evolution toward a sophisticated architectural approach, offering precise control over every aspect of telephone interaction.
Advanced Operation
- Modular Architecture: Decomposition of behavior into specialized interconnected nodes.
- Conditional Logics: Creation of dynamic branches based on specific business criteria.
- Robust Integrations: Native connection with your external systems and databases.
- Granular Control: Fine-tuning of each conversational step.
Specialized Use Cases
- Multi-step customer journeys with data validation.
- Complex CRM integration with real-time updates.
- Claims management with escalation protocols.
- Sophisticated lead qualification systems.
- Business workflows with multiple conditions and variables.
Distinctive Advantages of TruePath
- Complete traceability of interactions.
- Advanced error management and exception cases.
- Reusability of conversational components.
- Performance optimization through node specialization.
- Maintenance facilitated by modularity.
How to Choose
| Criterion | Standard Mode | TruePath Mode |
|---|
| Complexity of Use Case | Simple to moderate | Complex to very complex |
| System Integrations | Basic | Advanced and multiple |
| Conditional Logic | Managed by AI | Explicitly defined |
| Implementation Time | Fast (minutes) | Structured (hours/days) |
| Maintenance | Centralized | Modular |
| Scalability | Limited | Extensive |
