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Structure of an Extractor

Each extractor in Volubile consists of three fundamental elements:

Name

Unique identifier used to reference the extractor in your system

Description

Detailed explanation of the data to be extracted, serving as a guide for the AI model

Type

Category of extractor defining its behavior and capabilities

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Types of Extractors

Volubile offers three distinct types of extractors, each suited to specific needs:

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General Information

Standard type of extractor that captures simple textual information such as names, phone numbers, emails, or references.
Examples of use:
  • Customer’s first name
  • Last name
  • Phone number
  • Email address
  • Customer reference

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Date

Specialized extractor for identifying and properly formatting temporal information mentioned during the conversation.
Examples of use:
  • Appointment date
  • Date of birth
  • Availability period
  • Desired deadline

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Extractor Group

Special type that allows logically grouping several related extractors into a single entity. An Extractor Group can contain other extractors of all types.
Examples of use:
  • Complete contact details (grouping name, phone, email)
  • Delivery information (grouping address, date, time slot)
  • Booking details (grouping date, number of people, preferences)

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Configuration Interface

To create a new extractor, follow these steps:
  1. Go to the “Extractors” tab in your Volubile dashboard
  2. Click on the Add Extractor button (represented by the ”+” icon)
  3. Fill out the configuration form

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Organizing Extractors

Extractors can be hierarchically structured to reflect the logical structure of the information to be collected:
  • First-level Extractors: Represent general categories of information
  • Sub-extractors: Detail specific points within a category
In the illustrated example, we have configured:
  1. Customer Information - A group extractor for customer data
  2. Quote Request - A group extractor for quote requests, containing three sub-extractors:
  • Number of Attendees (Type: General Information) - Captures the number of participants in the seminar
  • Location (Type: General Information) - Records the seminar location
  • Event Date (Type: Date) - Identifies the planned date for the event
For changes to take effect, you need to publish the new configuration by clicking the Publish button after saving it.