Skip to main content

​
Overview

Configuration history maintains a complete record of all changes made to your agent. Each save creates a new version, allowing you to:
  • View the evolution of your agent’s configuration over time
  • Compare different configuration versions
  • Restore a previous version when needed
  • Work on modifications without impacting ongoing calls

​
Draft vs production versions

​
Production version

The production version is the active configuration used to handle incoming calls. This is the version your callers experience when they contact your agent.
Only one version can be in production at a time. This version is identified by a checkmark icon in the history.

​
Draft versions

Draft versions are modified configurations that are not yet deployed to production. They allow you to:
  • Prepare changes without impacting ongoing calls
  • Test different configurations before production deployment
  • Collaborate on changes without disrupting service
Draft versions are automatically created when you modify the configuration of a production agent. Callers continue to use the production version while you work on the draft.

​
Accessing history

To access configuration history:
1

Open the history panel

From your agent’s configuration page, click the history icon in the top right corner of the interface.
2

Browse versions

The panel displays all saved versions, with each version showing:
  • Creation date and time
  • Version number (#0, #1, #2, etc.)
  • Author of the modification (if available)
  • Status (production or draft)

​
Viewing an old version

To view a previous configuration:
  1. Open the history panel
  2. Click the “eye” icon next to the desired version
  3. The configuration displays in read-only mode
When viewing an old version, a warning banner appears at the top of the page to remind you that you’re viewing a configuration that is not currently in production.
From this viewing mode, you can:
  • Review the complete configuration at that date
  • Return to the current version via the link in the banner
  • Restore this version if necessary
  • Reopen the history to navigate to other versions

​
Comparing versions (diff)

When viewing a previous version, text fields display a visual diff highlighting the differences with the current version:
  • Removed text appears in red with a strikethrough
  • Added text appears in green
This diff view is available for the following fields, depending on the agent type:
  • For standard agents:
    • Initial message
    • Main prompt
    • Answering machine message
  • For Truepath agents:
    • General behavior prompt
    • LLM prompt
    • Say message
Use the diff view to quickly understand what changed between two versions, without having to read the entire configuration.

​
Restoring a version

To put a previous configuration back into production:
1

Select the version

In the history panel, click the restore icon (circular arrow) next to the version to restore.
2

Confirm restoration

A confirmation window appears asking you to validate the action.
3

Validation

Click Validate to restore the version. A new version will be created with the content of the restored version, and it will automatically become the production version.
Restoration does not delete intermediate versions. It creates a new version with the content of the restored version. The complete history is preserved.

​
Filtering history

The history panel offers filtering options to facilitate navigation through versions:

​
Date filter

Use the “Before the date” filter to display only versions created before a specific date. This is particularly useful when searching for a configuration at a specific time.

​
Hide draft versions

Enable the “Hide draft versions” option to see only versions that have been deployed to production. This simplifies the view when you have many working versions.

​
Version retention

All versions are retained indefinitely. You can go back as far as necessary in your agent’s history, up to its initial creation.

​
Use cases

​
Undo problematic changes

If a recent update causes issues, quickly restore the previous production version to restore service.

​
Compare performance periods

Review configurations used at different periods to understand the impact of changes on your agent’s performance.

​
Audit and compliance

Keep a complete record of all changes made to your agent for audit or compliance needs.

​
Recover deleted configuration

If you accidentally deleted a configuration element, find it in a previous version and restore it.
Before making significant changes, note the number of the current production version. This will facilitate restoration if necessary.