Configuration

The chatbot extends a Volubile agent to a text channel on your website through an embeddable widget. The same agent powers both the voice and the chat channels, ensuring that its knowledge and behavior remain consistent across every interaction. Because a chat conversation does not rely on speech recognition or speech synthesis, messages are handled directly by the language model.

Because the same agent serves both channels, you can adapt its prompt to the channel using the system.conversationType variable (call or chat). See Adapting the prompt to the channel.

Configuration is performed from the Chatbot section of your agent. As you edit the settings, a live preview of the widget is displayed on the right of the screen, in floating mode and read-only, so you can assess your changes before publishing them.

Chatbot configuration screen with the live preview on the right

Activation

Use the activation control at the top of the section to enable or disable the chatbot for the agent. When the chatbot is disabled, the widget is no longer served on your website. The configuration below is preserved and applied again as soon as the chatbot is reactivated.

Identity

Define how the chatbot presents itself to your users.

Field	Description
Title	The name displayed at the top of the chat window.
Welcome message	The first message shown to the user when a conversation begins.
Language	The language of the widget interface. English and French are supported.
Privacy policy URL	An optional link to your privacy policy, made available to users within the widget.

Appearance

Align the widget with your brand identity.

Field	Description
Primary color	The main accent color, applied to interactive elements.
Background color	The background color of the chat window.
Text color	The color of the message text.
Border radius	The corner rounding of the widget, expressed in pixels.
Font family	An optional CSS font family, for example `Inter, sans-serif`. The font must already be available on the host website — the widget does not load it for you.

Behaviour

Control how the widget behaves during a conversation.

Field	Description
Message size limit	The maximum number of characters allowed per user message.
Inactivity timeout	The duration, in minutes, after which an inactive conversation is automatically closed.
Attachments	When enabled, users may send file attachments within the conversation.

Security

Restrict where the widget may be loaded.

Field	Description
Allowed origins	Domains authorized to host the widget. Any request from another origin is rejected.

Once your configuration is complete, proceed to Integration to install the widget on your website.

⌘I

Getting Started

Product discovery

Telephony

Integrations

Activation

Identity

Appearance

Behaviour

Security

​Activation

​Identity

​Appearance

​Behaviour

​Security

Activation

Identity

Appearance

Behaviour

Security