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These capabilities allow you to precisely configure how the agent accesses additional information, manages call transfers, determines call termination conditions, and optimizes interactions with IVR systems and hold messages. It is in this phase that actions reveal their maximum potential, offering a multitude of automation possibilities. This flexibility can sometimes complicate design, but our platform has been optimized to make this configuration as intuitive as possible.
The following actions are available during the call.
The following actions do not work on the chat channel and are ignored during a chat conversation: Call Transfer, Hang Up, Wait, and Keyboard Interaction.
To ensure an optimal experience, judiciously limit the number of actions per communication and ensure their seamless integration into the conversational flow.