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This feature is not enabled by default. Please contact support to activate it on your account.
The post-call workflow is automatically triggered at the end of each call and has complete data from the call: Transcription, classification, extraction, and context.

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Configuring a Post-Call Workflow

1

Access the Trigger

In the workflow trigger Post-call trigger: click on Load sample data.
2

Prepare Sample Data

Copy and paste the result into the Sample data field.
3

Configure Actions

Add the actions you want to execute (integrations with external APIs, webhooks, etc.).
Unlike workflows during the call, post-call workflows do not need to configure return data. They are designed to process information and trigger external actions.
Post-call workflows are particularly effective for automating administrative tasks that your human agents would normally perform after a call.

Configure Actions After the Call