Post-call workflows allow for automated actions to be executed after the end of a phone conversation managed by your Volubile agent. This feature is essential for processing collected data, analyzing conversations, and integrating with your external systems.
Use this file to discover all available pages before exploring further.
The post-call workflow is automatically triggered at the end of each call and has complete data from the
call: Transcription, classification, extraction, and context.
In the workflow trigger Post-call trigger: click on Load sample data.
2
Prepare Sample Data
Copy and paste the result into the Sample data field.
3
Configure Actions
Add the actions you want to execute (integrations with external APIs, webhooks, etc.).
Unlike workflows during the call, post-call workflows do not need to configure return data. They are designed to process information and trigger external actions.
Post-call workflows are particularly effective for automating administrative tasks that your human agents would normally perform after a call.
