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Outbound calls and call transfers

1

Configure SIP server

Provide your SIP server configuration in the SIP Connection Settings

2

Link the agent

Go to the agent configuration page or agent transfer action and link the SIP connection created below

3

Whitelist Volubile IP

The following IP should be allowed in your SIP trunking platform, depending region :

The following port ranges apply to the SIP signaling and media which you will exchange with Volubile : UDP on port 5060 and TLS on port 5061
Incoming Calls