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What is Volubile?

Volubile develops voice telephone agents that leverage advanced AI language models to handle large-scale incoming and outgoing calls. Our technology enables the creation of natural and effective conversations between your systems and your customers.

Volubile voice agents understand natural language and adapt to the context of the conversation, providing an experience similar to a human interaction.

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Types of Available Agents

Incoming Agents

Answer customer calls and handle their requests with advanced contextual understanding.

Outgoing Agents

Initiate calls to your customers for targeted campaigns, reminders, or notifications.

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Key Features

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Common Use Cases

1

Automated Customer Service

Handle frequent requests without human intervention and provide 24/7 support to your customers.

2

Lead Qualification

Identify and qualify prospects via phone on a large scale before transferring the most promising leads to your sales team.

3

Confirmations and Reminders

Send appointment reminders, confirm bookings, or inform your customers of important updates.

4

Satisfaction Surveys

Collect customer feedback over the phone in a conversational and natural manner.

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Benefits for Your Business

Scalability

Handle fluctuating call volumes without recruitment or training constraints.

24/7 Availability

Provide continuous service to your customers, regardless of the day or hour.

Consistency

Ensure a consistent quality of service across all your customer touchpoints.

Actionable Data

Analyze every conversation to improve your service and make informed decisions.

Cost Reduction

Decrease your operational costs while increasing your processing capacity.

Enhanced Experience

Provide instant and personalized responses to your customers.

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Technical Operation

Volubile voice agents operate through an advanced architecture combining several technologies:

  1. Telephony: Communication with telephone systems via phone numbers or SIP protocols.
  2. Speech Recognition (STT): Accurate conversion of customer speech into text.
  3. Natural Language Understanding (NLU): Analysis of intention and context.
  4. Advanced Language Models: Generation of relevant and contextual responses.
  5. Text-to-Speech (TTS): Transformation of text into natural speech.
  6. API Integration: Bidirectional communication with your information systems.

All our technologies are hosted in secure environments and comply with current regulations (GDPR, etc.).

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Getting Started

Learn how to integrate and manage powerful automated call agents within your system.

Product Discovery

Navigate through your product journey with step-by-step guidance.

Agents

Learn how to set up agents for effective and personalized conversations.

Telephony

Get answers regarding telephony configuration, SIP protocols, and call routing.

Integrations

Discover how to connect your tools through APIs, webhooks, and integrations for all types of tools.

API Reference

Seamlessly integrate Volubile’s API into your existing systems.

Webhooks

Set up real-time notifications to update your system when calls are completed.