> ## Documentation Index
> Fetch the complete documentation index at: https://docs.volubile.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Quickly identify the cause of a problem and jump to the documentation page that helps you fix it.

Something isn't working as expected? Pick the category that matches your problem: each link takes you to the documentation page covering the relevant configuration.

## Where is the problem?

| Problem | Where to look |
| - | - |
| My agent answers poorly or behaves unexpectedly | [Writing and Optimizing prompts](/en/product/prompt), [General Configuration](/en/product/agents/general-configuration) |
| My agent can't find a piece of information | [Database (RAG)](/en/product/rag), [Agent database](/en/product/agents/knowledge-base) |
| My agent misunderstands what the caller says | [Voice Recognition](/en/product/agents/stt) |
| Calls don't reach my agent | [Incoming calls](/en/telephony/incoming-calls), [Phone Numbers](/en/telephony/phone-numbers), [Agent telephony](/en/product/agents/telephony) |
| Call transfers or outbound calls fail | [Outbound Calls and Call Transfers](/en/telephony/outgoing-calls) |
| An action isn't executed during the call | [During the call](/en/product/agents/actions/live-call), [Workflow during the Call](/en/integrations/workflows/live-call) |
| An outbound campaign doesn't start | [Campaigns](/en/product/campaigns) |
| Data isn't extracted or a call is misclassified | [Data Extraction](/en/product/calls/extractors), [Classification](/en/product/calls/classifiers) |
| An integration, connector or webhook isn't working | [Webhook](/en/integrations/webhooks), [Connections](/en/integrations/workflows/connections), [Connectors](/en/integrations/workflows/connectors) |
| The dashboard numbers look off | [Dashboard](/en/product/dashboard) |
| The chatbot doesn't show on my website | [Chatbot configuration](/en/product/chatbot/configuration), [Chatbot integration](/en/product/chatbot/integration) |
| I have a question about my account or consumption | [Consumption](/en/product/billing), [Users](/en/product/settings/users) |

## Agent and knowledge

<CardGroup cols={2}>
  <Card title="Prompt" icon="pen-line" horizontal href="/en/product/prompt">
    Write a high-performance prompt
  </Card>

  <Card title="Templating" icon="brackets-curly" horizontal href="/en/product/prompt/templating">
    Variables and Jinja rendering
  </Card>

  <Card title="Database (RAG)" icon="database" horizontal href="/en/product/rag">
    Indexed documents and web pages
  </Card>

  <Card title="Configuration history" icon="clock-rotate-left" horizontal href="/en/product/agents/configuration-history">
    Restore a previous version
  </Card>
</CardGroup>

## Calls and telephony

<CardGroup cols={2}>
  <Card title="Incoming calls" icon="phone-arrow-down-left" horizontal href="/en/telephony/incoming-calls">
    Connect a number to your agent
  </Card>

  <Card title="Outbound calls and transfers" icon="phone-arrow-up-right" horizontal href="/en/telephony/outgoing-calls">
    Plug into your telephony
  </Card>

  <Card title="Phone numbers" icon="hashtag" horizontal href="/en/telephony/phone-numbers">
    Numbers on your account
  </Card>

  <Card title="Failover" icon="shield-halved" horizontal href="/en/product/agents/actions/failover">
    Continuity on pre-call errors
  </Card>

  <Card title="Call Details" icon="magnifying-glass" horizontal href="/en/product/calls/call-details">
    Transcript and extracted data
  </Card>

  <Card title="Campaigns" icon="bullhorn" horizontal href="/en/product/campaigns">
    Contacts, windows and attempts
  </Card>
</CardGroup>

## Actions, integrations and API

<CardGroup cols={2}>
  <Card title="Actions" icon="bolt" horizontal href="/en/product/agents/actions/intro">
    Before, during and after the call
  </Card>

  <Card title="Webhook" icon="webhook" horizontal href="/en/integrations/webhooks">
    Notification when a call ends
  </Card>

  <Card title="Connections" icon="plug" horizontal href="/en/integrations/workflows/connections">
    Secure exchange with your tools
  </Card>

  <Card title="API" icon="code" horizontal href="/en/integrations/api">
    Integrate agents into your apps
  </Card>
</CardGroup>

## Account and administration

<CardGroup cols={2}>
  <Card title="Consumption" icon="chart-line" horizontal href="/en/product/billing">
    Track your consumption
  </Card>

  <Card title="Users" icon="users" horizontal href="/en/product/settings/users">
    Back office access
  </Card>

  <Card title="Customer Settings" icon="gear" horizontal href="/en/product/settings/platform">
    Default account preferences
  </Card>

  <Card title="Profile" icon="user" horizontal href="/en/product/profile">
    Personal info and settings
  </Card>
</CardGroup>

## Before contacting support

Many problems can be narrowed down in four steps:

<Steps>
  <Step title="Run a new test">
    Check whether the problem still occurs.
  </Step>

  <Step title="Check the agent and number">
    Make sure you are using the right agent and the right phone number.
  </Step>

  <Step title="Open the call dashboard">
    Check that the call appears in the [call dashboard](/en/product/calls), then open its [details](/en/product/calls/call-details): transcript, status and extracted data.
  </Step>

  <Step title="Identify the last change">
    Did the problem appear after a specific change? The [configuration history](/en/product/agents/configuration-history) lets you compare and restore an earlier version.
  </Step>
</Steps>

## Help us help you faster

Open a request from the [Volubile support center](https://support.volubile.ai/support_clients/new): just fill in a form.

The more complete your request, the faster we can investigate and fix the problem.

## Your agent works, but could be better?

Unexpected behavior isn't always a technical error. Sometimes you just need to refine the prompt, the database or an action. See [Writing and Optimizing](/en/product/prompt) for concrete recommendations.


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