> ## Documentation Index
> Fetch the complete documentation index at: https://docs.volubile.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Call Dashboard

> The call dashboard provides you with a complete and detailed view of all calls handled by your Volubile voice agents.

<Frame>
  <img src="https://mintcdn.com/weengage/DhTJGqKM0FN88ypW/images/calls/dashboard/volubile-call_dashboard_fullscreen.png?fit=max&auto=format&n=DhTJGqKM0FN88ypW&q=85&s=d123480b3533324db321f10c1b8282c8" alt="" width="2800" height="1800" data-path="images/calls/dashboard/volubile-call_dashboard_fullscreen.png" />
</Frame>

## Overview of the Interface

| Column    | Description                             |
| --------- | --------------------------------------- |
| Number    | Phone number of the caller or recipient |
| Date      | Date and time of the call               |
| Duration  | Total duration of the call              |
| Status    | Current status of the call              |
| Qualifier | Classification of the call              |
| Tags      | Labels associated with the call         |
| Context   | Context of the call                     |

### Call Statuses

A status is associated with each call based on the progression of the call.

<Card title="Dashboard" icon="chart-pie" horizontal href="./dashboard#performance-distribution">
  For more information on call statuses
</Card>

### Call Classification

The Volubile system automatically classifies each call based on classifiers configured by the user.

<Card title="Classification" icon="hashtag" horizontal href="./calls/classifiers">
  For more information on classifiers
</Card>

### Tags

Users have the option to configure tags that they can manually associate with calls to facilitate tracking.

<Card title="Tags" icon="tag" horizontal href="./settings/tags">
  For more information on tags
</Card>

### Call Context

It is possible to inject context into the call. If it exists, it can be viewed in this column.

<Card title="Context" icon="brackets-curly" horizontal href="./prompt/context">
  For more information on call contexts
</Card>

## Search and Filtering Features

<Tabs>
  <Tab title="Quick Search">
    Use the search bar in the top right corner to quickly find specific calls.

    <Frame>
      <img src="https://mintcdn.com/weengage/DhTJGqKM0FN88ypW/images/calls/dashboard/volubile-call_dashboard_search.png?fit=max&auto=format&n=DhTJGqKM0FN88ypW&q=85&s=18423bb61411baf077f499b6fad3dccc" alt="" width="2519" height="612" data-path="images/calls/dashboard/volubile-call_dashboard_search.png" />
    </Frame>

    <Tip>
      You can search for calls by **phone number** or by **identifier**. The identifier can be found on the call page.
    </Tip>
  </Tab>

  <Tab title="Advanced Filters">
    Click on the filter icons next to the column headers to apply specific filters:

    * **Date**: Filter by period
    * **Status**: Filter by statuses
    * **Qualifier**: Filter by classifications
    * **Tags**: Filter by tags

    <Frame>
      <img src="https://mintcdn.com/weengage/DhTJGqKM0FN88ypW/images/calls/dashboard/volubile-call_dashboard_filter.png?fit=max&auto=format&n=DhTJGqKM0FN88ypW&q=85&s=4c4de65ac4def8607fc3f410a220cabf" alt="" width="736" height="666" data-path="images/calls/dashboard/volubile-call_dashboard_filter.png" />
    </Frame>
  </Tab>
</Tabs>

## Export Call Data

You have the option to export call data in `.xlsx` format by clicking the download button in the top right corner of the table.

<Warning>
  Data export is limited to 30,000 rows. Use filters to narrow down your request.
</Warning>

## Billing

<Frame>
  <img src="https://mintcdn.com/weengage/DhTJGqKM0FN88ypW/images/calls/dashboard/volubile-call_dashboard_unbill.png?fit=max&auto=format&n=DhTJGqKM0FN88ypW&q=85&s=983c60971d868184ad1c3bf2bb10ac48" alt="" width="1496" height="289" data-path="images/calls/dashboard/volubile-call_dashboard_unbill.png" />
</Frame>

When a gray banner is visible in front of the call, it means that it will not be billed. There are two possible reasons:

* The agent's interlocutor is a user of the same account
* A Volubile administrator manually disabled billing on this call

<Card title="Billing" icon="dollar-sign" horizontal href="./billing">
  For more information on call billing
</Card>