> ## Documentation Index
> Fetch the complete documentation index at: https://docs.volubile.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Introduction

> The Volubile platform offers two distinct approaches to configure the behavior of your voice call agents, each tailored to specific needs and varying levels of complexity: `Standard` mode and `TruePath` mode.

<Card title="Discover TruePath" icon="bezier-curve" href="../truepath" horizontal />

### Standard Mode

<Frame>
  <img src="https://mintcdn.com/weengage/DhTJGqKM0FN88ypW/images/agents/volubile-agents-prompt.png?fit=max&auto=format&n=DhTJGqKM0FN88ypW&q=85&s=b42445d31470ec65c1a47fe6590584fe" width="1880" height="1114" data-path="images/agents/volubile-agents-prompt.png" />
</Frame>

The standard mode is the most straightforward approach to deploying a conversational agent. In this configuration:

**Simplified Operation**

* **Centralized Configuration**: The entire behavior of the agent is defined in a single text prompt.
* **Linear Logic**: The agent follows a smooth conversational approach without predefined branches.
* **Generalist Intelligence**: The AI automatically manages transitions and responses based on context.

**Recommended Use Cases**

* Simple phone greetings with basic transfers.
* Automated FAQs with direct answers.
* Straightforward appointment scheduling.
* General inquiry agents.
* Rapid prototypes and proof of concept testing.

**Advantages of Standard Mode**

* Quick and intuitive implementation.
* Simplified maintenance.
* Natural conversational flexibility.
* Ideal for linear use cases.

### TruePath Mode

<Frame>
  <img src="https://mintcdn.com/weengage/DhTJGqKM0FN88ypW/images/agents/truepath/volubile-truepath.png?fit=max&auto=format&n=DhTJGqKM0FN88ypW&q=85&s=76193469c5b652af6403d3d3be0ae348" width="2800" height="1800" data-path="images/agents/truepath/volubile-truepath.png" />
</Frame>

TruePath represents the evolution toward a sophisticated architectural approach, offering precise control over every aspect of telephone interaction.

**Advanced Operation**

* **Modular Architecture**: Decomposition of behavior into specialized interconnected nodes.
* **Conditional Logics**: Creation of dynamic branches based on specific business criteria.
* **Robust Integrations**: Native connection with your external systems and databases.
* **Granular Control**: Fine-tuning of each conversational step.

**Specialized Use Cases**

* Multi-step customer journeys with data validation.
* Complex CRM integration with real-time updates.
* Claims management with escalation protocols.
* Sophisticated lead qualification systems.
* Business workflows with multiple conditions and variables.

**Distinctive Advantages of TruePath**

* Complete traceability of interactions.
* Advanced error management and exception cases.
* Reusability of conversational components.
* Performance optimization through node specialization.
* Maintenance facilitated by modularity.

### How to Choose

| Criterion                  | Standard Mode      | TruePath Mode           |
| -------------------------- | ------------------ | ----------------------- |
| **Complexity of Use Case** | Simple to moderate | Complex to very complex |
| **System Integrations**    | Basic              | Advanced and multiple   |
| **Conditional Logic**      | Managed by AI      | Explicitly defined      |
| **Implementation Time**    | Fast (minutes)     | Structured (hours/days) |
| **Maintenance**            | Centralized        | Modular                 |
| **Scalability**            | Limited            | Extensive               |