> ## Documentation Index
> Fetch the complete documentation index at: https://docs.volubile.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# After the call

> Once the communication is complete, post-call actions can be executed to ensure necessary follow-ups: automatic sending of confirmation emails, synchronization with your management system, updating databases, and other integration processes.

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  <img src="https://mintcdn.com/weengage/1STKBOQ8nOwjQf0A/images/agents/actions/volubile-actions-postcall-config.png?fit=max&auto=format&n=1STKBOQ8nOwjQf0A&q=85&s=a81ac730240667a6b857c23d732b9ddf" width="2800" height="1800" data-path="images/agents/actions/volubile-actions-postcall-config.png" />
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The following actions are available after the call:

## Email

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  <img src="https://mintcdn.com/weengage/1STKBOQ8nOwjQf0A/images/agents/actions/volubile-actions-email.png?fit=max&auto=format&n=1STKBOQ8nOwjQf0A&q=85&s=5cd3dd7958b6f5b432a015a4dcf229a3" width="2800" height="1800" data-path="images/agents/actions/volubile-actions-email.png" />
</Frame>

The email sending action allows for the automated transmission of electronic messages following a telephone interaction.

### Use Cases

This feature is particularly suited to the following scenarios:

* Automatic sending of a summary of the conversation
* Notification to relevant teams following a customer interaction
* Structured transmission of specific requests identified during the call
* Automated escalation for issues requiring specific intervention

### Configuration Parameters

Creating an email sending action requires defining the following parameters:

| Parameter                      | Description                                     | Required |
| ------------------------------ | ----------------------------------------------- | :------: |
| Action Name                    | Unique and descriptive identifier of the action |     ✓    |
| Subject                        | Subject of the email to be sent                 |     ✓    |
| To                             | Email address(es) of the main recipient(s)      |     ✓    |
| Cc                             | Email address(es) of recipients in copy         |          |
| Bcc                            | Email address(es) of recipients in blind copy   |          |
| Conditioned by Classifications | Trigger criteria based on call categorization   |          |

### Subject Configuration

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  <img src="https://mintcdn.com/weengage/1STKBOQ8nOwjQf0A/images/agents/actions/volubile-actions-email-object.png?fit=max&auto=format&n=1STKBOQ8nOwjQf0A&q=85&s=9b256ab2021e1111e9031ee9dbcba68d" width="975" height="148" data-path="images/agents/actions/volubile-actions-email-object.png" />
</Frame>

You can dynamize the subjects of your communications by leveraging the contextual variables of the call.

Use the **\{}** icon located to the right of the field to access available variables.

### Conditional Configuration

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  <img src="https://mintcdn.com/weengage/1STKBOQ8nOwjQf0A/images/agents/actions/volubile-actions-email-filters.png?fit=max&auto=format&n=1STKBOQ8nOwjQf0A&q=85&s=f9388217fa4aca7f9d83d74e2688b54d" width="977" height="140" data-path="images/agents/actions/volubile-actions-email-filters.png" />
</Frame>

To optimize the triggering of the email sending action, you can use the **Conditioned by Classifications** parameter:

* Select one or more relevant classifications from the dropdown menu
* The email will only be sent if the call matches the defined classification criteria
* This feature is particularly effective in targeting specific interaction scenarios

<Tip>
  #### Best Practices

  * Precisely configure triggering conditions to avoid excessive email sending
  * Test your configurations with test email addresses before deployment in production
</Tip>

## Workflow

<Tip>
  This feature is not enabled by default. Please contact <a href="https://support.volubile.ai" target="_blank">support</a> to activate it on your account.
</Tip>

This feature allows for the development of sophisticated integrations with your external systems after the end of your communications.

<Card title="Configure Workflows After the Call" icon="arrow-pointer" href="../../../integrations/workflows/post-call" horizontal>
  See how to configure workflows
</Card>