> ## Documentation Index
> Fetch the complete documentation index at: https://docs.volubile.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Key concepts

<AccordionGroup>
  <Accordion title="Action">
    The action defines what the voice agent will do during the call with your systems. This includes the tasks to
    be accomplished in response to user requests.
  </Accordion>

  <Accordion title="Agent">
    An agent is an intelligent system capable of handling incoming and outgoing calls, using advanced language
    models to interact smoothly with users.
  </Accordion>

  <Accordion title="API">
    The API (Application Programming Interface) allows developers to integrate and communicate with the Volubile
    platform, facilitating access to the voice agent's features.
  </Accordion>

  <Accordion title="Campaign">
    A campaign is an organized set of outgoing calls, often targeted towards a specific group of users, aiming to
    achieve marketing or communication objectives.
  </Accordion>

  <Accordion title="Classifier">
    The classifier groups the categories in which the completed call will be classified, allowing for informed
    decisions about the further treatment of the interaction.
  </Accordion>

  <Accordion title="Context">
    Context encompasses the information provided during the call, such as the caller's first and last name, as
    well as interaction history, enriching the conversation.
  </Accordion>

  <Accordion title="DTMF">
    DTMF (Dual-Tone Multi-Frequency) is a telephone signaling system that uses tones to
    transmit digits and commands during a call. This technology allows users to interact with the voice agent by
    pressing the keys on their phone.
  </Accordion>

  <Accordion title="Extractor">
    The extractor refers to the elements we wish to automatically extract from the call, such as the first name,
    last name, order number, etc., for further analysis.
  </Accordion>

  <Accordion title="Homophone">
    A homophone is a word that sounds the same as another word but has a different meaning, which can pose
    challenges
    in voice recognition.
  </Accordion>

  <Accordion title="Incoming Call">
    An incoming call refers to a telephone call received by the system, which will be managed by the voice agent
    to provide assistance or information to the callers.
  </Accordion>

  <Accordion title="IVR">
    IVR (Interactive Voice Response) is an automated telephone system that allows callers to navigate a voice menu and access specific information or services. Volubile agents can integrate and enhance the functionalities of traditional IVR systems.
  </Accordion>

  <Accordion title="LLM">
    LLM (Large Language Model) refers to large-scale language models that form the technological core of Volubile voice agents. These artificial intelligence models enable understanding, processing, and generating natural responses during phone interactions.
  </Accordion>

  <Accordion title="Outgoing Call">
    An outgoing call refers to a telephone call initiated by the system to contact a user or a client, often used
    in marketing or follow-up campaigns.
  </Accordion>

  <Accordion title="Phoneme">
    A phoneme is the smallest unit of sound in a language that can change the meaning of a word. Voice recognition
    and synthesis rely on phoneme analysis for effective communication.
  </Accordion>

  <Accordion title="Prompt">
    The prompt is a behavioral element of the AI agent that guides the conversation. It determines how the agent
    interacts with the user, influencing the flow of the exchange and the way responses are formulated.
  </Accordion>

  <Accordion title="RAG">
    RAG (Retrieval-Augmented Generation) is a method that combines information retrieval and text generation to
    improve the accuracy and relevance of the responses provided by the agent.
  </Accordion>

  <Accordion title="SIP">
    SIP (Session Initiation Protocol) is a communication protocol used to establish, manage, and terminate call
    sessions over the Internet, essential for the operation of voice agents.
  </Accordion>

  <Accordion title="Speech Recognition">
    Speech recognition is the technology that converts spoken words into text, enabling the agent to understand
    and interpret users' voice commands.
  </Accordion>

  <Accordion title="Tag">
    A tag is a label assigned to calls or interactions, which facilitates tracking, organizing, and analyzing data
    within the system.
  </Accordion>

  <Accordion title="Text-to-Speech">
    Text-to-speech is the technology that converts text into spoken words, allowing the agent to communicate
    effectively with users in a natural and fluent manner.
  </Accordion>

  <Accordion title="TruePath">
    TruePath is a proprietary technology from Volubile that enables conversational management without
    hallucinations, ensuring precise and relevant interactions.
  </Accordion>

  <Accordion title="Webhook">
    A webhook is an end-of-call notification sent to your systems, containing key elements for further processing
    or data updates.
  </Accordion>

  <Accordion title="Workflow">
    A workflow is a process that allows, from the call, to take actions on your systems based on the classifiers
    and extractors, ensuring effective integration.
  </Accordion>
</AccordionGroup>