Get a call
Authorizations
Your API key.
Path Parameters
Unique identifier of the call
Response
Unique identifier of the call
Unique identifier of the agent
Phone number of the other party, in the E.164 international standard format
"+33612345678"
Type of the call
INBOUND
, OUTBOUND
Duration of the call in seconds
360
Start time of the call.
Format: UTC time - yyyy-MM-dd'T'HH:mm:ss'Z'
"2024-07-30T14:35:00Z"
End time of the call.
Format: UTC time - yyyy-MM-dd'T'HH:mm:ss'Z'
"2024-07-30T14:41:00Z"
If the call was anonymous
Status of the call
IN_PROGRESS
, CANCELED
, COMPLETED
, NO_ANSWER
, VOICE_BOX
, UNREACHABLE
, FAILED
, TRANSFERRED
, REJECTED
Result of the extractors. Each extractor is represented by an object with 'name' and 'value' fields.
[
{
"name": "customer",
"value": [
{ "name": "firstname", "value": ["John"] },
{ "name": "lastname", "value": ["Doe"] },
{
"name": "address",
"value": ["123 Main St"]
}
]
},
{ "name": "example", "value": ["example1"] }
]
Flattened result of the extractors. Extractors are represented by a { "key": "value" } object.
{
"customer": {
"firstname": "John",
"lastname": "Doe",
"address": "123 Main St"
},
"example": "example1"
}
Result of the classifiers. Each classifier is represented by an object with 'name' and 'value' fields. The 'name' indicates the classification category, and the 'value' is the determined classification.
[
{
"name": "Customer's request",
"value": "Refund",
"type": "PRIMARY"
},
{
"name": "Sentiment",
"value": "Positive",
"type": "SECONDARY"
}
]
Flattened result of the classifiers. Classifiers are represented by a { "key": "value" } object.
{
"Customer's request": "Refund",
"Sentiment": "Positive"
}
Custom object for dynamic content injection into the agent prompt. Keys in this map correspond to placeholders in the prompt template: e.g {{ firstName }}. At runtime, each placeholder was replaced with its corresponding value.
System prefixed variables are reserved and automatically injected by Volubile system e.g. recipient phone, instant time of the call, etc.
{
"firstName": "firstname",
"lastName": "lastname",
"orderNumber": "5HZ99FRT",
"system": { "phone": "+33612345678" }
}
If the call was recorded
Summary of what happened during the call
"Discussed project requirements and next steps."
Timestamp when the call record was created.
Format: UTC time - yyyy-MM-dd'T'HH:mm:ss'Z'
"2024-07-30T14:45:00Z"